Privacy Policy - Flip-school

1. Introduction

At Flip-School.com (“Flip School”, “we”, “us”, or “our”), your privacy is of paramount importance. We are fully committed to safeguarding the personal information of our users and visitors and to complying with applicable privacy regulations, including the General Data Protection Regulation (“GDPR”), the California Consumer Privacy Act (“CCPA”), and other relevant data protection laws. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal data when you access or use Flip-School.com.

2. Scope of the Policy and Role of the Data Controller

This Privacy Policy applies to all users of Flip-School.com, whether browsing, registering, purchasing services or interacting in any manner with our platform. Flip-School.com acts as the Data Controller with respect to the personal data you provide through our website. As a controller, Flip School determines the purposes and means for processing your personal data.

3. Categories of Personal Data We Process

We may collect, use, store, and transfer different kinds of personal data about you, categorized as follows:

3.1. Usage Data
Includes information about how you use our website such as your IP address, browser type, geographical location, access times, page interactions, referring URLs, unique user identification cookies, and session times.

3.2. Account Data
Includes data provided when creating or managing an account, such as your full name, postal address, email address, telephone number, and login credentials.

3.3. Profile Data
Includes your preferences, interests, purchase history, learning progress, course selection, and behavioral interactions with our educational content and tools.

3.4. Communication Data
Includes correspondence between you and Flip School, including support queries, complaints, feedback forms, emails, and chat interactions.

3.5. Technical Data
Includes device identifiers, operating system type and version, browser plug-ins, screen resolution, device type, and network connection information.

3.6. Transaction Data
Includes payment information (secured via third-party payment processors), transaction history, order confirmations, shipping details, and invoice records.

3.7. Preference Data
Includes your communication preferences, marketing consents, course interests, and notification settings.

4. Legal Bases for Processing Personal Data

We rely on the following lawful bases to collect and process your personal data:

– Consent: You have given us explicit permission to process your data for specific purposes, such as marketing updates and newsletters.
– Contractual Necessity: Processing is necessary for the performance of a contract with you, such as when you register or make a purchase.
– Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving website experience, analytics), provided such interests do not override your fundamental rights.
– Legal Obligation: Where processing is necessary to comply with a legal or regulatory requirement.

5. Your Rights

Under GDPR and CCPA, you have the following rights concerning your personal data:

– Right of Access – You may request confirmation of whether your personal data is being processed and obtain a copy of it.
– Right to Rectification – You have the right to request correction of inaccurate or incomplete data we hold about you.
– Right to Erasure – You may request deletion of your data when legally permissible.
– Right to Restriction – You may request restriction of processing in certain circumstances.
– Right to Data Portability – You can request to receive your personal data in a structured format and, where possible, have it transmitted directly to another controller.
– Right to Object – You may object to processing based on legitimate interests or for direct marketing purposes.
– Right Not to Be Subject to Automated Decision-Making – We do not use personal data to make solely automated decisions that significantly affect you.

To exercise any of these rights, please contact us at: [email protected].

6. Security Measures

We employ robust security measures to protect your personal data from unauthorized access, misuse, alteration, or destruction. These include:

– End-to-end encryption of data in transit and at rest.
– Role-based access controls to ensure data is accessible only to authorized personnel.
– Regular data backups and redundancy measures.
– Continuous staff training on data protection best practices.

Although we take every reasonable precaution, no system can guarantee complete security. Users should also take routine measures such as using strong passwords and logging out after sessions.

7. International Data Transfers

Personal data collected on or through Flip-School.com may be stored and processed in jurisdictions outside your home country, including non-EEA countries. Whenever data is transferred internationally, we ensure it is protected by appropriate safeguards in compliance with GDPR, including reliance on Standard Contractual Clauses and adherence to relevant local data protection laws.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, contractual, accounting, or reporting obligations. Our standard retention periods include:

– Account Data: Retained for the duration of your account and up to 24 months following account closure.
– Transaction Data: Retained for up to 7 years for legal compliance (e.g., tax obligations).
– Usage and Technical Data: Retained for up to 18 months for performance analysis and improvement.
– Communication Data: Retained for up to 3 years from the last interaction.
After the respective retention period expires, your data will be securely deleted or anonymized.

9. Cookie Policy

Flip-School.com uses cookies and similar technologies to enhance your user experience and analyze website performance. Cookies are small data files stored on your device used to recognize return visitors, retain preferences, and secure the website.

We use the following types of cookies:

– Essential Cookies – Necessary for the website’s basic functionality, such as logging in and accessing secure areas.
– Functional Cookies – Enable enhanced functionality and personalization.
– Analytics Cookies – Help us understand how visitors interact with Flip-School.com to improve performance.
– Performance Cookies – Monitor and optimize our site’s load times and responsiveness.

10. Cookie Management and Compliance with GDPR and CCPA

Upon first visit, you will be presented with a cookie banner offering the option to accept or customize cookie preferences. You may manage your cookie settings anytime through your browser or within our cookie preference center. Opting out of certain cookies may impact your user experience.

In accordance with GDPR, we only activate non-essential cookies upon receiving your explicit consent. Under the CCPA, California residents may opt-out of cookie-based data selling or sharing.

11. Special Protections for Children

Flip-School.com does not knowingly collect or process personal data from children under the age of 13. If we discover that we have collected such data without verified parental consent, we will promptly delete it. If you believe your child has provided us with personal data, please contact us immediately at [email protected].

12. Policy Updates and User Notifications

We may revise this Privacy Policy periodically to reflect changes in law, technology, or our privacy practices. Any modifications will be posted on this page, and if the changes are material, we will endeavor to notify users through prominent notice or direct email when feasible. Your continued use of Flip-School.com after policy updates constitutes your acceptance of any changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we process your personal data, please contact us at:

Email: [email protected]

We are committed to ensuring that your data is treated with the utmost respect and in full compliance with applicable privacy regulations.

Flip-School.com is dedicated to transparency, user rights, and lawful data handling. If you have privacy concerns, we encourage you to contact us directly and we will address your inquiry promptly and thoroughly.