Privacy Policy for Flip-School.com

1. Introduction: Commitment to Privacy and Data Protection

At Flip School (“we,” “our,” or “us”), we are firmly committed to safeguarding the personal data and privacy of our users. We recognize the importance of privacy and data protection and are committed to processing personal information transparently, securely, and in accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit or interact with our website, flip-school.com.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all users of flip-school.com and governs the processing of personal data collected through our website, including any associated services or communications. Where we determine the purposes and means of processing your personal data, Flip School acts as the “data controller” under GDPR and applicable laws. For data subjects in California, we function as a “business,” as defined under the CCPA.

3. Categories of Personal Data We Process

We may collect and process the following categories of personal data:

a. Usage Data
– Includes information about how you use our website, such as your IP address, browser type and version, pages visited, time zone setting, and session information.

b. Account Data
– Includes your full name, email address, mailing address, phone number, and any login credentials or identifiers you provide when creating an account on flip-school.com.

c. Profile Data
– Includes your preferences, course enrollments, purchase history, browsing behavior, and other personal attributes you provide to enrich your profile.

d. Communication Data
– Includes the content and metadata of communications with us, such as support requests, feedback, and records of interactions via email or contact forms.

e. Technical Data
– Includes device information such as operating system, device identifiers, system settings, and other technical configurations used when accessing our platform.

f. Transaction Data
– Includes details about payments you make, including billing information, transaction identifiers, and delivery details related to any goods or services purchased.

g. Preference Data
– Includes your consent to marketing communications, language settings, and product or service preferences that help us tailor your experience.

4. Legal Bases for Processing Personal Data

We rely on one or more of the following legal bases under GDPR to process your personal data:

– Performance of a Contract: Where processing is necessary to fulfill a contract with you, including account setup and service delivery.
– Consent: Where you have provided explicit consent for specific processing activities, such as marketing communications.
– Legitimate Interests: Where processing is necessary for our legitimate business interests, provided your rights and freedoms do not override these interests—such as improving user experience or defense against legal claims.
– Legal Obligation: Where we are required to process your data to comply with applicable legal or regulatory obligations.

Under CCPA, we also confirm that we do not sell personal information as defined under California law.

5. Your Rights

Subject to applicable laws, you have the right to:

– Access: Request access to the personal data we hold about you.
– Rectification: Request correction of inaccurate or incomplete personal information.
– Erasure: Request the deletion of your personal data, subject to legal and operational retention requirements.
– Restriction: Request restriction of processing where certain conditions apply.
– Portability: Request we provide your personal data in a structured, commonly used, and machine-readable format.
– Withdraw Consent: Where processing is based on your consent, you have the right to withdraw it at any time.
– Object: Object to processing based on our legitimate interests or direct marketing.
– Do Not Sell My Personal Information: California residents may opt-out of the “sale” of their data pursuant to CCPA.

To exercise these rights, please contact us at [email protected].

6. Security Measures

We implement robust technical and organizational measures to ensure data security and integrity, including:

– End-to-end encryption of sensitive data in transit and at rest
– Role-based access controls and multi-factor authentication for internal systems
– Regular data back-ups and failover procedures
– Staff training on data protection and privacy compliance protocols
– Ongoing vulnerability assessments and security audits

These measures are designed to protect personal data from unauthorized access, disclosure, alteration, and destruction.

7. International Data Transfers

Where personal data is transferred from the European Economic Area (EEA) or other jurisdictions to countries outside these regions, we ensure adequate protection through:

– European Commission-approved Standard Contractual Clauses
– Data processing agreements with appropriate safeguards
– Regional compliance measures to address specific legal requirements

Users accessing flip-school.com from outside their country of residence do so with the understanding their data may be transferred, stored, and processed across international boundaries.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

– Usage, Technical, and Preference Data: up to 12 months from collection
– Account, Profile, and Communication Data: retained for the duration of the user’s relationship with us plus 24 months
– Transaction Data: retained for up to 7 years in accordance with financial regulations
– Marketing consent data: retained until you withdraw your consent or opt out of communications

After expiration of applicable timeframes, data is securely deleted or anonymized.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance user experience. These include:

– Essential Cookies: Required for the website to function and cannot be disabled.
– Functional Cookies: Enable enhanced personalization based on user settings.
– Performance Cookies: Collect aggregate analytics to help us improve user engagement and content delivery.
– Analytics Cookies: Help us understand visitor behavior and website performance through anonymized statistics.

Cookies may be placed by flip-school.com or by third-party service providers.

10. Cookie Management and Compliance with GDPR & CCPA

Visitors to flip-school.com are presented with a cookie consent banner when they first visit the website, allowing them to manage preferences in accordance with GDPR. You may accept, decline, or customize which cookies are stored. California residents may also opt out of any sharing or sale of data tracked via cookies by clicking the “Do Not Sell My Personal Information” link made available on the site.

Additionally, you can manage your browser settings to control cookie behavior or delete cookies already stored. Note that disabling essential cookies may impact website functionality.

11. Special Protections for Children Under 13

flip-school.com is not intended for children under the age of 13. We do not knowingly collect, process, or store personal information of individuals under 13 years of age. If we become aware that such data has been inadvertently collected, we will take immediate steps to delete it. Parents or legal guardians may contact us at [email protected] to request data deletion relating to their child.

12. Policy Updates and Notifications

We may update this Privacy Policy to reflect changes in legal, regulatory, or operational requirements. When changes are made, we will revise the policy available on flip-school.com and, where necessary, notify users through email or on-site messaging. Continued use of the website after such updates constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Flip School
Email: [email protected]
Website: https://flip-school.com

We are committed to complying with all applicable data protection laws and addressing your concerns promptly and transparently.